Your direct line to technical support

The HEIDENHAIN Service department offers professional and individualized support for machine manufacturers and users throughout the service life of a machine. We provide services in areas ranging from the design phase of a new machine and field servicing all the way to optimization and retrofitting support. The Helpline provides you with five technical support areas working together to find solutions.

Helpline hours

Monday – Thursday
8:00 a.m. – 4:30 p.m.

Friday
8:00 a.m. – 3:00 p.m.

On-call service

Monday – Thursday
4:30 p.m. – 8:00 p.m.

Friday
3:00 p.m. – 8:00 p.m.

Saturday and regional holidays
8:00 a.m. – 6:00 p.m.

Find the right helpline contact person for your HEIDENHAIN product

The HEIDENHAIN Helpline receives 5000 calls every year. Whether by phone or e-mail, in WebEx sessions, or through remote servicing, we work with you to find solutions. With our theoretical and practical expertise, we can also support you on-site with troubleshooting on the machine. Select the product you need help with, and find the right contact person on the HEIDENHAIN Helpline.

    CNC Controls